1. Agreement and eligibility
These Terms of Service form an agreement between the customer accepting an order or using the service and the ORBIT legal entity identified below. You represent that you are authorized to bind the business you act for and that you will use ORBIT only for lawful business purposes.
2. The service
ORBIT provides B2B software for merchant website monitoring, risk intelligence, policy coverage analysis, change detection, findings management, merchant-health visibility, and audit history. Features may vary by plan, configuration, and technical availability.
ORBIT supports compliance review workflows but does not provide legal advice, make legal determinations, or guarantee compliance outcomes.
3. User access
Customers are responsible for authorized users, access credentials, role assignments, and activity under their workspaces. Credentials must not be shared outside authorized personnel. Customers must promptly notify ORBIT of suspected unauthorized access.
4. Customer data and monitored properties
Customers retain their rights in information submitted to ORBIT. Customers grant ORBIT the limited rights necessary to host, analyze, scan, compare, and display that information to provide and secure the service. Customers represent that they have the rights and authority required to configure monitored domains, workspaces, and review instructions.
5. Acceptable use
Customers may not use ORBIT to violate law, infringe rights, access systems without authorization, distribute malicious code, disrupt the service, evade technical limits, reverse engineer protected portions of the service except where law prohibits the restriction, or build a competing product using non-public ORBIT materials.
6. Service providers
ORBIT may rely on infrastructure, security, analytics, communications, and support vendors to operate the service. Those vendors remain governed by their own terms and availability, and ORBIT is not responsible for their independent service changes or outages.
7. Fees, subscription, and taxes
Fees, billing cadence, usage limits, and subscription term will be stated in the applicable order form or checkout. Unless stated otherwise, fees exclude taxes and customers are responsible for applicable taxes other than taxes on ORBIT's income. Failure to pay may result in suspension after applicable notice.
8. Confidentiality
Each party will protect the other's non-public business, technical, and commercial information using reasonable care and will use it only to perform under the agreement. Confidentiality obligations do not apply to information that is public without breach, independently developed, lawfully received without restriction, or required to be disclosed by law.
9. Intellectual property
ORBIT and its licensors retain rights in the service, software, documentation, branding, and related technology. Except for the limited right to use the service during the subscription, no rights are transferred to the customer.
10. Service changes and availability
ORBIT may improve, modify, or discontinue features. We will seek to avoid materially reducing contracted core functionality during a paid term and will provide notice when commercially reasonable. The service may be unavailable for maintenance, security response, or events beyond reasonable control.
11. Disclaimers
To the extent permitted by law, the service is provided “as is” and “as available.” Monitoring can reduce blind spots but may not detect every change, issue, claim, or risk. Customers remain responsible for review decisions, legal obligations, merchant management, and use of output.
12. Limitation of liability
To the extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, goodwill, or data. Any aggregate liability cap and exclusions specific to a paid subscription should be set out in the applicable order form or negotiated agreement.
13. Termination
Either party may terminate for a material breach not cured within a reasonable written cure period. ORBIT may suspend access when necessary to address security risk, unlawful use, or overdue fees. On termination, access ends and data handling follows the agreement and applicable retention obligations.
14. Governing terms
The governing law, venue, notice process, and any negotiated dispute procedure will be identified in the applicable order form or final production terms once the ORBIT legal entity and business address are configured.
Contact
Questions about this policy may be directed to [SUPPORT EMAIL]. Notices may also be sent to [LEGAL ENTITY] at [BUSINESS ADDRESS].